Privacy Policy
This Privacy Policy (“Privacy Policy”) outlines the practices of TransferGiants.com (hereinafter referred to as “Transfer Giants” / “we” / “our”) regarding the collection, use, maintenance, and disclosure of information obtained from users (each, a “User” / “you” / “your”) visiting www.transfergiants.com, an ecommerce website selling transfers, accessories, and related products (collectively, the “Sites”). This policy encompasses all products and services offered by Transfer Giants.com, including those of its sister brands and company.
Personal and Business Information
Transfer Giants may collect personal identification information from Users through various means, including visits to the Sites, saving a design, placing an order, participating in surveys, and engaging in other activities, services, features, or resources available on the Sites. This information may include, but is not limited to, the User’s name, email address, mailing address, phone number, and payment information when saving a design or processing an order. To maintain customer service standards, both incoming and outgoing phone calls are recorded in the system, with occasional live or post-completion reviews.
During visits to the Sites, certain information about the User’s device is automatically collected, such as details about the web browser, IP address, time zone, and cookies installed on the device. Additionally, as Users navigate the Sites, information is gathered about the specific web pages or products viewed, referral sources, and interaction patterns on the Sites.
Content in the form of users’ designs, including uploaded images and text, may contain personal information if provided by the User.
Transfer Giants will collect personal identification information only if voluntarily submitted by Users. Users may choose not to supply personal identification information, but this may restrict certain site-related activities, such as placing an order.
Third-party companies may retain a token of Users’ credit card information through platforms like Shopify.com, Paypal.com, or Stripe.com customer profiles for rebilling or refunding purposes.
Reorders and logins do not necessarily require a password; thus, designs and orders may be published if an email address is used to log in by someone other than the User. In such cases, the invoice may also be published after shipping for easy customer access with limited information.
Non-personal Identification Information
Transfer Giants may collect non-personal identification information whenever Users interact with the Sites. This information may include browser names, computer types, technical details about connection means, such as operating systems and internet service providers, and similar non-personal details.
Web Browser Cookies
The Sites may use “cookies” to enhance User experience. Cookies are saved by the User’s web browser for record-keeping purposes and to track information about site usage. Users can choose to set their web browser to refuse cookies or receive alerts when cookies are sent, but some parts of the Sites may not function properly if this option is exercised.
Collection and Use of Information
Transfer Giants collects and uses Users’ personal information for various purposes, including:
- Improving Customer Service: Information aids in responding effectively to customer service requests and support needs.
- Personalizing User Experience: Aggregate information is used to understand how Users collectively utilize the services and resources provided on the Sites.
- Enhancing the Sites: Continuous efforts are made to improve website offerings based on the information and feedback received.
- Processing Transactions: Information provided by Users when placing an order is used solely for fulfilling that order, and is not shared with external parties except to the extent necessary for providing the service.
- Administering Site Features: Information may be used to conduct contests, promotions, surveys, or other site features, as well as to send Users information about topics deemed of interest to them.
- Marketing and Advertising: Users’ information, including email addresses, may be used for marketing and advertising purposes. Users may opt-in to receive promotional messages, company news, updates, and related product or service information. Opting out of future emails is possible through the unsubscribe link in each email or by contacting Transfer Giants at info@transfergiants.com.
Behavioral Marketing
Third-party services, such as the Gobot app, may be used for sending personalized marketing communications related to viewed or carted products. Gobot may collect information such as device type, operating system, geographic location, browser type, ISP, pages visited, links clicked, text entered, mouse movements, referring URL, and cookie data. Users can opt-out of Gobot data collection through the provided link.
Behavioral Advertising
Personal information is used to provide targeted advertisements or marketing communications believed to be of interest to Users. Users can opt-out of targeted advertising through various platforms, including Facebook, Google, and Bing.
Protection of Information
Transfer Giants employs appropriate data collection, storage, and processing practices, along with security measures, to prevent unauthorized access, alteration, disclosure, or destruction of personal information, usernames, passwords, transaction details, and data stored on the Sites. Sensitive data exchange occurs over SSL-secured communication channels, encrypted and protected with digital signatures.
Sharing Personal Information
Transfer Giants does not sell, trade, or rent Users’ personal identification information to others. Generic aggregated demographic information, not linked to personal identification, may be shared with business partners, trusted affiliates, and advertisers for the outlined purposes. Third-party service providers may be engaged to help operate the business, administer site activities, or send emails or text messages, with User permission obtained during sign-up or order placement.
Personal information, order details, and call recordings may be shared to comply with applicable laws and regulations, respond to legal requests, address perceived fraudulent activity, or protect Transfer Giants’ rights.
Do Not Track
The Sites do not alter data collection and usage practices based on Do Not Track signals from User browsers.
Data Retention
Transfer Giants reserves the right to retain design, contact, and order information indefinitely. Personal information provided through the Sites may be retained for records and marketing purposes unless Users request deletion. Phone call recordings, both incoming and outgoing, are also retained in the system.
Changes to the Privacy Policy
Transfer Giants may update this privacy policy at its discretion. Revised dates will be reflected at the bottom of the page. Users are encouraged to check the page frequently for changes, acknowledging that it is their responsibility to review the policy periodically.
Acceptance of Terms
By using the Sites, Users signify acceptance of this Privacy Policy, including consent to receive communications as detailed in the policy. If Users do not agree, they are advised not to use the Sites.
Contact Information
For questions about this Privacy Policy, Transfer Giants’ practices, or dealings with the Sites, Users can contact Transfer Giants using the provided information:
TransferGiants.com
15334 West Dixie Highway
North Miami Beach, FL 33162
Phone: (305) 942-8571
Email: info@transfergiants.com
Last updated on 12/23/23